Legal
TheraLab Terms of Sale
Effective: August 29, 2026
1. Prices and Checkout
The price, billing cadence, access period, trial terms, and material purchase terms must be displayed before the customer submits payment. Taxes may be added where legally required.
2. Digital Products
Unless otherwise stated at checkout, purchase of a digital product grants a personal, limited, nonexclusive, nontransferable license for the access period stated with the offer. Ownership of TheraLab intellectual property is not transferred.
3. Software Access
Software purchases or subscriptions provide the right to access the applicable product while the entitlement remains active and subject to these Terms and any product-specific terms.
4. Delivery
Digital access is generally delivered through the customer’s TheraLab account or other method shown at checkout. Customers should contact info@digitalmotiontherapy.com if access is not delivered as described.
5. Refunds
Unless a product page or signed service agreement states a different lawful policy: duplicate or erroneous charges will be corrected or refunded; if TheraLab fails to provide purchased digital access and cannot promptly cure the problem, TheraLab will provide an appropriate refund; one-time digital purchases may be refunded within 7 days of purchase when the request is made before substantial use, download, or consumption of the product; subscription charges are generally nonrefundable once billed except where required by law or for duplicate/error charges; and professional-service deposits, cancellations, work already performed, and revision limits are governed by the applicable service agreement. Nothing in this policy limits nonwaivable consumer rights.
6. Taxes
Customers are responsible for applicable taxes charged at checkout or otherwise legally due. TheraLab will collect and remit taxes where required by applicable law. Taxability and nexus must be reviewed as TheraLab expands into additional jurisdictions and product types.
7. Chargebacks and Payment Disputes
Customers should contact info@digitalmotiontherapy.com to resolve billing issues. TheraLab may suspend an entitlement associated with a reversed or fraudulent payment, subject to applicable law and the outcome of the dispute.
Contact
Digital Motion Therapy, LLC
1429 West 110th Street
Cleveland, OH 44102
info@digitalmotiontherapy.com